Australia-Wide Mail-In Service
Send an eligible Apple or Samsung device from anywhere in Australia for genuine battery replacement and tracked return.
The current mail-in service accepts genuine Apple and genuine Samsung battery replacement requests. For other repair needs, email Pak before sending the device.
When the approved service can proceed, the device is repaired and dispatched within 24 hours of receipt. Standard tracked return shipping is free, express tracked return costs $4.95 and a complete repair video is provided.
Current mail-in service is limited to genuine Apple and Samsung battery replacement.
Standard tracked return is free, or choose express tracked return for $4.95.
A complete video recording of the mail-in repair is provided for transparency.
How It Works
Tell us the model and the problem online or in store.
We assess the device and confirm the recommended work.
The final scope and price are confirmed before repair proceeds.
Useful Information
The secure shipping address and request reference are provided after your mail-in request is confirmed.
When the approved service can proceed, it is repaired and dispatched within 24 hours of receipt.
Please email Pak before sending any device for a repair other than genuine Apple or Samsung battery replacement.